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what is TQM,its core values,why its necessary for attracting and dealing customers?

TQM total quality management is used in organization for the purpose of increasing value of organization by increasing customer satisfaction through adopting various techniques.

Definition=

Total quality management can be defined as tips and tricks used by an organization to add into organizational environment as basic part to improve the overall quality of goods and services associated with an organization.

TQM is considered as a necessary part of organization in order to maintain its efficiency and continuous improved growth. Its basic purpose is to adopt all those techniques which is needed for attaining maximum customer satisfaction.

What are the Core Values of TQM?
The process of total quality management will start mainly with its core values. The core values of TQM involves:

Leadership skills:
For the person who is leading and managing organization this is must to have leadership skills and committed leadership inside to achieve all the goals and improve the progress of
an organization.

Staff members Commitment: 
Everyone including employer and all the employees of an organization must be committed to the rules and task specify for them. They must be committed to achieve the goals of an organization.

Customer Orientation: 
The main part of total quality management for any organization is to focus customers. Customers Orientation involves all those things which is preferred and required by customers like quality, quantity, efficient services etc.

Total quality management system is that kind of system which is applied to focus customers to provide them with the best of the company like best quality products and services by using effective and efficient strategies and effective communication to inject all these quality rules into the organizational environment and make it the basic part for every employee.


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