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What are the Crosby’s 14 Steps Work.



The 14 Steps of Crosby are following.
1. Management Commitment=
It is necessary to consistently produce quality products and services at the optimum price. This commitment must also be transparent to all employees for the prevention of defects in all the operating departments.
2. Improved Quality=
Search for team members who will model quality improvement commitment, every function of an operation must contributes to defect levels, every function must participate in the quality improvement effort. The quality improvement team should be able to effectively commit themselves to improvement of quality.
3. Measuring the Quality=
Firstly you have to know exactly where your products and services lie when it comes to conforming to requirements. Thus, the third step on Crosby's list is to measure quality. Determine where there is room for improvement and where potential for improvement exists.
4. Cost of Quality=
Explain how the cost of quality figures into the overall company plan. Define the ingredients of the COQ and explain its use as a management tool.


5. Quality Awareness of all employees=
 Provide a method of raising the personal concern felt by all personnel in the company. By the time a company is ready for the quality awareness step, they should have a good idea of the types and expense of the problems being faced.

6. Correct the quality issues= 
Take corrective action to eliminate the defects that have been identified then provide a systematic method of permanently resolving the problems that are identified through previous action steps. Problems that are identified must be documented and then resolved formally.
7. Zero Defects Monitoring=
The quality improvement task team should list all the individual action steps that build up to Zero Defects day in order to make the most meaningful presentation of the concept and action plan to personnel of the company. For Crosby, it's not enough; remember to have as few as possible defects. Instead, you really need to have this number at zero, establish a zero-defect tolerance in your company.
8. Training for Employees=
Explain the procedure of training for all the employees need in order to actively carry out their part of the quality improvement program. Ensure that your employees can carry out the tasks required of them for maintaining quality. By practicing supervisor training, with quality in mind then you will be more likely to achieve zero-defect issue.

9. Zero Defects Day=
Zero Defects is a revelation to all involved that they are embarking on a new way of corporate life. You must celebrate a quality event, called a zero defects day, where all employees are made aware of the change that has taken place. By holding a zero defects day in your company when implementing a total quality management project, you can be sure that you are increasing awareness for quality in your company.
10. Add More Employees in Goal Setting
After implementing a change, you will need to ensure that you involve everyone - both employees and supervisors - in the goal setting process. By bringing everyone in the company in on setting goals for improvement, you can ensure greater commitment to achieving zero defects.

11. Remove Causes of Errors
Error-cause removal is set up on the basis that the worker need only recognize the problem. When the worker has stated the problem, the proper department in the plant can look into it. Error-cause removal is necessary for the successful implementation of any quality improvement effort. Encourage your employees to come to management with any obstacles or issues that arise in attempting to meet improvement goals.

12. Participants Recognition=
Appreciate those who participate. People really don’t work for money. They go to work for it, but once the salary has been established their concern is appreciation By regularly recognizing those who participate in quality improvement efforts, employees will be much more likely to continue to participate.
13. Quality Councils=
It is vital for the professional quality people of an organization to meet regularly just to share their problems, feelings, and experiences, with each other. By bringing together specialists and employees, you can create a focused effort towards creating lasting quality improvement implementations. Make sure your quality councils meet on a regular basis.
14. Repeat all the techniques=
There is always a great sign of relief when goals are reached. If care is not taken, the entire program will end at that moment. In order to really make improvements in the quality of your products and services, you will need to do all these again and again because quality improvement does not end.


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